Support Centre

Get help with Oracle Healthcare across all roles — patients, doctors, pharmacies, laboratories, institutions, government users and administrators.

Preliminary guidance only. Oracle Healthcare does not replace a licensed medical practitioner. In an emergency, contact emergency services immediately.

Quick Topics

Screening and Long-Term Care

Health Monitoring

Privacy and Consent

Emergency SOS

Assistant

Online · AI-powered

Start Chat

Please enter your details so we can assist you properly.

Please do not share urgent or sensitive medical details here. In an emergency, contact emergency services immediately. This chat provides general guidance and does not replace a licensed medical professional.

Already have an Oracle Healthcare account?

Guides and Resources

Learn How Oracle Healthcare Works

Explore simple guides, visual walkthroughs and downloadable resources for patients, doctors, institutions, pharmacies, laboratories, emergency teams and government partners.

For Patients

Patient Guide

Everything a patient needs to register, book consultations, manage prescriptions and navigate their health journey.

For Doctors

Doctor Guide

A complete guide for doctors to manage their calendar, patients, consultations, prescriptions and analytics.

For Institutions

Clinic and Hospital Guide

How to set up your institution, invite staff and doctors, manage patients and billing through Oracle Healthcare.

For Pharmacies

Pharmacy Guide

How pharmacies receive digital prescriptions, manage fulfilment queues, handle patient messages and access revenue.

For Laboratories

Laboratory Guide

How laboratories receive and manage test requests, upload results and collaborate with doctors and patients.

For Emergency Teams

Emergency Operations Guide

How emergency operators receive SOS alerts, use GPS tracking, manage dispatch and close emergency cases.

For Government

Government and Enterprise Guide

How Oracle Healthcare supports national healthcare infrastructure, population analytics and pilot programme monitoring.

For Patients

My Health Passport Guide

Understanding your digital Health Passport — what it contains, how records are shared and how access is managed.

For All Users

Payments and Membership Guide

How patient memberships, provider subscriptions, institution licences, marketplace bookings and payouts work.

For All Users

Privacy, Consent and Data Access Guide

Role-based access, consent management, sensitive health records, HIV and STI privacy, and audit controls.

All PDF guides are generated with Oracle Healthcare branding, professional layout and full support contact details. Click the PDF button on any guide card to download instantly.

Help by Role

Find Guides for Your Role

Patients

Doctors

Clinics and Hospitals

Pharmacies

Laboratories

Government and Enterprise

Frequently Asked Questions

Common Questions

Email Support

Contact our support team directly for account, technical or billing issues.

Email Support

24/7 Support Assistant

Oracle Voice and our AI support assistant are available around the clock to answer your questions.

Platform Guides

Browse step-by-step guides for every role and feature within Oracle Healthcare.

View Guides

Still need help?

Our support team and AI assistant are available around the clock. Browse guides, search topics or raise a support ticket directly.

Email Support

Preliminary guidance only. Oracle Healthcare does not replace a licensed medical practitioner or laboratory diagnosis. AI-supported tools provide risk assessment and care navigation only. In an emergency, contact emergency services immediately. All prescriptions and clinical decisions remain with qualified healthcare professionals.